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Health-tech

Five health-tech companies. Two of them are the best work I have done.

Booking funnels, two-sided marketplaces, and the consent and data questions that come with health. The numbers below belong to named clients.

Also in health-tech

Three more, without a full write-up.

2021

ONKO Health

Registration funnel rebuilt and measured properly.

  • +60% conversion rate to registration
  • −59% cost per acquisition
2020–21

Corona Test Centre

Lifecycle email built from nothing during a compressed, high-volume period.

  • +39% sales
  • Email became 32% of revenue
2019–20

SuperCarers

Analytics and retention work for a care marketplace, later acquired by Home Instead.

  • +147% returning users

ONKO Health and Corona Test Centre are no longer trading; the figures are as published at the time. SuperCarers was acquired by Home Instead.

What is different

Three things health-tech growth has to get right.

Two-sided funnels

Patients or clients on one side, practitioners on the other. Marketplaces fail on the thinner side, so both get instrumented and both get lifecycle.

Booking flows that leak

The booking step is the business. Measured step by step, then a weekly experiment programme aimed squarely at session-to-booking.

Trust and compliance

Consent done properly, health data kept out of analytics tools that should not have it, and the event schema written with that in mind from day one.

When a channel needs a specialist, I bring one from my network: people I have worked with for years. I brief them, I check the work, and I own the outcome. Meet the network →

Thirty minutes. No deck.

If I am not the right fit I will say so on the call, and tell you who is.